














Technology
-
Mission
The Monroe County School District IT mission is to deliver quality support and provide reliable technology solutions to the entire organization. We support student success and business operations by safely and securely placing emerging technology at the fingertips of all users.
By The Numbers
The MCSD IT team has 25 team members. 17 Technology Technicians assigned to support the schools and alternative locations, 5 Systems Admins that operate the network and data center, the Operations Manager, Director and Office Manager/Info Specialist. Daily 42 help desk tickets are submitted and the team averages closing 40 a day. Hardware support ranks as the most requested Issue Type. We support approximately 9500 users and more than 9000 devices on our network.
MCSD IT Emergency Continuity Plan
On rare occasion, it may be necessary to close a school(s) or district office due to weather or other emergency situation. If this occurs, the district will make every effort to ensure business can continue remotely via cloud based access.
Staff
- Take home district issued devices
- Use MCSD credentials to access, Focus, Frontline, Outlook, Office365 etc…
- Request support via http://help.keysschools.com/
- (Use MCSD\username and password)
- teachers add phone number to your help ticket so we can contact you
Students
- Follow Emergency Instructional Continuity Plan https://www.keysschools.com/Page/6565
- Request support by calling the schools IT technician
HOB
305-296-5628 Ext. 65314
POI
305-293-1630 Ext. 52314
KWH
305-293-1549 Ext. 54314
GAE
305-293-1609 Ext. 51314
SLS
305 745 3282 Ext. 50314
SSE
305-289-2490 Ext. 59314
MHS
305-289-2480 Ext. 55314
PKS
305-853-3281 Ext. 58314
CSH
305-853-3222 Ext. 56314
KLS
305-453-1255 Ext 57314
Other
305-293-1400 Ext 53313
Other
305-853-3222 Ext 56312
Other
305-293-1400 Ext 53326